Refund & Returns Policy

Last updated: August 24, 2026

At Muralls, we want the return conditions to be clear before you order. Many of our products are printed or prepared for a specific order, so eligibility depends on whether the item is standard or customized.

1. Standard Wallpaper Returns

Standard, non-personalized wallpaper products may be returned when all of the following conditions are met:

• You contact support@muralls.com within 14 days of delivery and receive return authorization before sending the item.
• The product is unopened, unused, uninstalled, uncut, undamaged, in its original packaging, and in resalable condition.
• You provide the order number or other proof of purchase.

Products sent without prior authorization may not be accepted.

2. Custom-Made and Final-Sale Items

The following items are not eligible for change-of-mind returns:

• Wall murals or wallpaper produced to customer-supplied measurements.
• Uploaded artwork, personalized designs, custom colors, crops, scale changes, design modifications, proofs, or other bespoke work.
• Wallpaper samples.
• Items explicitly marked Final Sale before purchase.

Using a promotional or discount code alone does not make an otherwise eligible standard product final sale. These exclusions do not limit your rights for products that arrive damaged, defective, incorrect, or otherwise do not conform to the order.

3. Damaged, Defective, or Incorrect Orders

Please contact us within 7 days of delivery at support@muralls.com with your order number and clear photos of the product, packaging, and shipping label. Depending on the issue, we will arrange an appropriate remedy such as a reprint, replacement, repair, or refund and will cover required return shipping where applicable.

Please keep the product and all packaging until the claim is resolved. Differences caused solely by screen settings, or incorrect measurements supplied by the customer, are not considered product defects. We recommend ordering a sample before a full wallpaper order when exact color or texture is important.

4. Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order. Once production has started, or once a custom proof has been approved and production has begun, the order can no longer be canceled or changed.

5. Return Shipping

• For an eligible change-of-mind return, the customer is responsible for tracked and insured return shipping.
• Original shipping charges are not refundable except where required by applicable law.
• For verified damaged, defective, or incorrect orders, Muralls will cover required return shipping where applicable.

6. Refunds

We inspect returned items after they arrive. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

7. Your Legal Rights

Nothing in this policy limits any mandatory consumer rights or legal guarantees that apply in your country or region.

8. Contact Us

Email: support@muralls.com
Website: muralls.com
Address: Studio 105 US Highway 46, Store C West, Fairfield, New Jersey 07004, USA