Refund & Returns Policy

At Muralls.com, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.

1. Eligibility for Returns

• Returns must be requested within 14 days from the delivery date.
• Products must be in their original, unopened packaging and in resalable condition.
• Items that are damaged, used, or altered will not be accepted.
• Custom orders or discounted “special offer” items are non-returnable.

2. Return Shipping

• The customer is responsible for arranging and covering return shipping costs.
• We recommend using a trackable and insured shipping method.
• Original shipping charges are not refundable.

3. Refunds

• Returned items are inspected upon arrival to verify eligibility.
• If approved, a refund (excluding shipping costs) will be issued to the original payment method.
• Refunds may take up to 10 business days depending on your bank or payment provider.

4. Exchanges

If you prefer an exchange, the item must first be returned and approved. Replacement items depend on availability.

5. Contact Us

If you have any questions regarding this Refund & Returns Policy, feel free to reach out:

Email: support@muralls.com
Website: muralls.com